Outsourcing and Why Should I Consider It?
Imagine owning a company. For sure there should be the operations department, admin department, accounting department, marketing department and so on. All these departments have their own business processes and they all work hand in hand to run the company as smoothly as possible. Outsourcing happens when one of the business processes of a company is ‘outsourced’ or given to an external party. Outsourcing is defined as ‘the purchase of a company of labor or parts from a source outside the company rather than using the company’s staff or plant’. It is also known as subcontracting. Most of the time, customer service is outsourced. A customer service representative is tasked to make outbound/take inbound calls and attend to customer queries/provide information to customers.
Now, why consider outsourcing: because you need it. Imagine cutting operational costs by outsourcing some of your tasks to reliable experts. You don’t have to hire staff to do the job – this cuts costs in hiring, training, infrastructure, technology, etc. Moreover, this would also allow your staff to focus on more important tasks at hand and allows you to focus on plans/ideas for your company – and to focus in CORE areas. By letting go of some business process, this increases efficiency in the workplace. Entrusting some of your business process to a reliable and skilled partner will do wonders for your company. Here’s a summary of why you should consider outsourcing:
• Cutting operational costs
• Allows you to focus on CORE areas
• Increase efficiency in the workplace
• Save on infrastructure and technology
Imagine the possibilities that outsourcing can do for you and for your company.